How Can We Help?
Find answers to common questions or get in touch with our support team.
Frequently Asked Questions
Getting Started
How do I create an account?
Sign up at xtrac.app using your email or Google account. It takes less than 30 seconds to get started.
How do I connect my channels (WhatsApp, Telegram, etc.)?
After signing up, go to Dashboard → Channels. Scan the QR code with your preferred messaging app to connect instantly.
Is there a free trial?
Yes! All new users get a free trial to explore xTrac AI. No credit card required to start.
How long does setup take?
Most users are up and running in under 5 minutes. Simply sign up, connect your channel, and start chatting with your AI assistant.
Account & Billing
What subscription plans do you offer?
We offer Personal plans (PA Lite, Curious) and Business plans (Pro, Business). 18% GST applies for Indian customers. Visit our pricing page for current plans and pricing details.
Can I cancel my subscription anytime?
Yes, you can cancel anytime from your account settings. Your subscription will remain active until the end of your billing period.
Do you offer refunds?
Refunds are handled on a case-by-case basis. Contact support@xtrac.app within 7 days of billing if you believe you're entitled to a refund.
How do I upgrade or downgrade my plan?
You can change your plan anytime from Dashboard → Settings → Plans. Upgrades take effect immediately; downgrades at the end of your billing cycle.
Privacy & Security
Is my data private and secure?
Yes. Your conversations and data stay on YOUR gateway (your infrastructure). We use a self-hosted architecture, meaning your data never touches our servers except for basic authentication.
Do you track my conversations?
No. We do not track, collect, or store your conversations. Everything happens on your private gateway. See our Privacy Policy for details.
Do you sell my data to third parties?
Never. We do not sell, rent, or share your data with anyone. Your privacy is our foundation.
What data do you collect?
We collect minimal data: email, name, and password (encrypted) for authentication only. Device info is collected for compatibility and bug fixes.
Features & Capabilities
What can xTrac AI do?
xTrac can help with tasks like scheduling, reminders, document creation, email monitoring, research, automation, and much more. It learns your preferences over time.
Which messaging platforms do you support?
We support WhatsApp, Telegram, Slack, Discord, Web Chat, and the xTrac mobile app for iOS and Android.
Can I use xTrac for my business?
Yes! Our Business plan is designed for teams and enterprises. You can handle customer support or internal team workflows with AI.
Does xTrac remember previous conversations?
Yes. xTrac maintains context across conversations, so you don't have to repeat yourself. It learns your preferences and working style over time.
Technical Support
My gateway won't connect. What should I do?
First, check your internet connection. Then try refreshing the QR code. If issues persist, contact support@xtrac.app with your workspace ID.
I'm not receiving responses from my AI assistant.
Check that your gateway is online (Dashboard → Channels). If the issue persists, try disconnecting and reconnecting your channel.
How do I update my mobile app?
Visit the App Store (iOS) or Google Play Store (Android) and update the xTrac app to the latest version.
Where can I report a bug?
Email us at support@xtrac.app with a description of the issue, screenshots if possible, and your account email. We'll investigate immediately.